June 23, 2007

Telus has chutzpah

Many great fiascos have been perpetrated in the name of Canadian nationalism: Petrocan, Bombardier, the publishing industry. But for sheer chutzpah, nothing quite matches the Telus bid for BCE -- a monopoly phone company, purchasing another monopoly phone company, in hopes of creating yet a third monopoly, or the next thing to it, in the one area of telephony in which Canada has even a semblance of competition, wireless...

Not that it’s exactly cut-throat even now, with cellphone rates twice that of other developed countries. But take Bell out of the game, and the resulting Telus-Rogers duopoly would be spared even such gentle breezes of competitive pressure as occasionally spoil their naps today. Indeed, that’s the point. Talk all you want about synergies, but as competitive strategies go, it’s hard to beat eliminating the competition.

Just what Canada needs: another big, fat, slow, stupid, overpriced, under-performing monopoly. Oh, sorry -- I meant “national champion.” We already have one of the least competitive telecoms sectors in the world, at a cost to consumers and businesses in the hundreds of millions of dollars every year, and Telus proposes to make it even less competitive. But not for its sake -- no, no, no, no, no. For yours. It’s for Canada

It’s a “made-in-Canada” solution, Telus CEO Darren Entwistle intones. A Telus-Bell deal “makes enormous sense for our country.” How’s that? Well, if Telus doesn’t buy it, “there is a significant potential for a foreign strategic buyer to acquire that asset,” such as the American private equity firms behind three rival bids. If the deal gives Telus a stranglehold on the Canadian market, in other words, it’s worth it to keep the foreigners out. I’m reminded of the cartoon of the gimlet-eyed man at the bookstore counter. “I’d like to buy this book on chutzpah,” he tells the cashier. “And I’d like you to pay for it.”

It’s times like these I feel sorry for Canada’s chief executives. Until this week I doubt if Mr. Entwistle had ever uttered the words “hollowing out,” certainly not with the sort of deep sense of concern he managed in support of the BCE bid. He must know that it’s a wholly fake phenomenon, got up by the Toronto media for its own amusement, as new data confirm almost weekly. (Read Jacqueline Thorpe’s piece in Thursday’s Post: we’re about to become net international creditors, for the first time in our history.) Yet he is forced to drop his pants and parade around in maple leaf underwear all the same.

Because that is what we expect chief executives in this country to do: not to make goods and services people want at prices they are willing to pay, not to compete, to innovate, to take risks, but to play-act for the media and truckle to politicians, that they might be enlisted in the service of fleecing consumers, bilking taxpayers and stiffing shareholders. All too often, it succeeds.

Will it work in this case? Probably not: the government has signalled the Telus bid, should it prevail, will have to pass muster with the Competition Bureau, which is unlikely to let it go through as is. Yet the Bureau would probably be loath to turn the deal down flat. The question is what sort of conditions to attach, and whether the Bureau even has the powers to order the necessary remedies. 

We may safely assume that Telus’s proposed remedy -- setting aside part of the forthcoming auction of wireless spectrum for smaller, weaker competitors -- is inadequate. Again, that’s the point: to prop up a sort of Potemkin competition, just sufficient to keep the regulators off their backs but not so much as to cause them any real discomfort. At the same time, ordering Telus to divest itself of its wireless assets goes too far towards micro-managing the industry, and would still leave them in a dominant position in the land-line market.

There is one, and only one condition on which this deal should be allowed to proceed: that the Canadian telecoms market is thrown open to foreign competitors, as is the case in most other advanced countries. Indeed, liberalization should come before consolidation. Telus wants to be able to lock up the Canadian market beforehand, to fortify it against the “inevitable” onslaught of foreign competition. But that has things back to front. Only when an open and competitive market has been established, without barriers to entry, should the existing players be permitted to merge.

I will say one thing for the Telus bid: it has served to underscore how pointless the existing ownership limits really are. After all, if Telus is the “made-in-Canada” bid, that’s because the foreign-led bids, for all their elaborate efforts to stay onside of the law, are essentially shams --  however many Canadian pension plans might be rounded up to front the deal, everybody knows who holds the control stake. The law serves no purpose but to limit the pool of available bidders, and thus to depress the price paid to BCE shareholders.

In which case, there can hardly be any objection to doing away with these largely meaningless restrictions altogether. Unfortunately, that’s not something the Competition Bureau has the power to decree. As much as the government might wish to stay out of this, a competitive Canadian telecoms market is ultimately up to them.

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15 Comments

Sean:

Well said! You've hit the nail on the head. Open up the market!

23/6/07 12:13 PM  
paul.obeda@:

Well said! And before anyone suggests that the consolidation which we have witnessed in the U.S. is an example to follow, one must note that even after the Cingular / AT&T rollup, there are several dozen GSM-based carriers in the U.S., and I don't know how many more CDMA-based carriers. Part of the question to ask, of course, is exactly how many Canadians really need nationwide coverage with their own carrier (versus having reasonable roaming rates with other carriers for when one is travelling).

Canada counts three GSM carriers (if we stretch the meaning of it): Fido, Rogers (which owns Fido), and ICE (covering Inuvik & Yellowknife).

23/6/07 8:14 PM  
mg:

Cellular service in the US is much more enjoyable than what the anemic Canadian market provides.

It seems pretty ridiculous to me that this is 2007 and we're still having to convince people that competition is good.

23/6/07 8:22 PM  
Meany:

Bravo. I think the government needs to make one thing clear to Telus AND BCE: Go ahead and merge if you want, but as soon as you pull the trigger we are going to start letting foreign companies in. Belus vs AT&T is still David vs Goliath, dominant market share in Canada or not.

23/6/07 10:02 PM  
Stephen:

On wireless lets look at the results. There is room for 3 not 4 national carriers. Fido is a brand and service exercise not a price exercise.

When Fido was in the market you had the carriers bleeding and quite frankly service sucked, because they had to watch capital.

Service is better now. Belus means there either should a new carrier allowed, or that they must seel off the infrastructure and spetrum to someone new so it wont take as long to build a competitor.

Outside competition I hope means outside investment is allowed.

Wireless is what they covet, let them keep the customers, but they should be forced to divest themselves of spectrum and network and then let the new guy compete for the customers.

As for the wireline. Definitely time fo foreign competitors. Long overdue.

NAtional champions....right, done us lots of good in banking. These guys have outgrown their domestic market. Let the oreigners in and let the domestics consolidate. There was a time when RBC could have been the equvalent to the the ROyal Bank of Scotland....a global player....today...it will be tough.

There is one statement by Entwistle that I am sympathetic to, not wanting to be a division of Verizon or AT&T. Not really a great ambition....but that isnt about the consumer, but it is a legitimate point.

24/6/07 8:06 AM  
Anonymous:

AC, if you want to nip this in the bud, simply point out that Telus is an Alberta company, and the HO will be there. Anti-Americanism is the force that will make central Canadians accept this lunacy, but Ontario's anti-Alberta sentiment may be strong enough to swing the pendulum back.

24/6/07 8:59 AM  
Stephen:

MObility is head officed in Ontario

http://www.telusmobility.com/about/contact_us_home.shtml

Wireline is Burnaby

http://www.twu-canada.ca/cgi-bin/news/fullnews.cgi?newsid1121410800,55216,

So AC could write a column about that but it wouldnt be correct. Need to look elsewhere to find the Anti Alberta conspiracy

24/6/07 12:36 PM  
Anonymous:

Well put - Canada stifles competition and we allow it. The communication monopolies make it impossible for any outside competition in Internet, cable, wireless...as a competitor you have to "buy" your service through one of the monopoly companies at their inflated prices that they present to the CRTC that they own. Just try to re-sell it against their heavily discounted offers. Good luck. We never had communications competition.

The legislation supports this type of business practice. Welcome to the Dominion folks.

25/6/07 2:14 AM  
Wino:

Competitive consumer pricing is a concern, but so is the monopoly on information. We cannot continue to have a select few national companies own our identities spanning from Internet traffic, TV preferences, banking information, shopping decisions etc. I don't want to talk to Bell's Emily to get permission to pee.

25/6/07 2:25 AM  
Anonymous:

The Canadian market is not as big as the US so we can't sustain too many different carriers. I am hopeful that companies like Virgin can do some unique things in the market and reach more cities.

27/6/07 2:38 AM  
springer:

Just read your latest column, AC...

BRAVO!!!

The ignorance displayed by the Libs and Dippers on this matter is astonishing...and disgraceful.

27/6/07 10:26 AM  
NB taxpayer:

The feds need to lower corporate taxes by at least 6 per cent as protectionist policy never works in these cases.

Just look at Walter Gordon's first budget back in 1963 that introduced two risky nationalist measures: a 15 per cent tax on dividends paid by corporations to non-Canadians; a steep 30 per cent tax on the sale of Canadian companies to non-Canadians. Want to know what happened next? The stock market collapsed and thus his budget. In just five days, Gordon announced that the takeover tax would be rescinded and the tax on dividends was soon to follow.

We need to create a better business climate. Which is why it is disappointing to see Harper engage in the sane practices that got us here in the first place. That being, the welfare state.

Furthermore, there should be no quid pro quo for Canadian owned companies to stay or expand on domestic soil as it increases the corporations dependency on the state instead of the market. Thus, rendering us less competitive overall.

27/6/07 5:35 PM  
Steve L.:

well well Telus dropped its BCE takeover bid. but wireless internet in Canada will be as expensive as ever.

Canada's economic ignorance (save for fiscal matters, of course - and to be fair we have to thank the Liberals for that) goes all the way down to Bombardier, the bloody banks, Magna, everything.

but as a point of nuance, i don't think we should open up the corporate borders just like that. what we should do is push for new telecommunication companies within Canada, enough to create a relatively competitive market, and then open it up to foreign competition. we should never have to rely on foreign sources for market competition.

this is possible. for example, Taiwan has about 70% of Canada's population and there are no such near-monopolies on the ISP industry there.

28/6/07 6:21 AM  
FDuquette:

Its curious that all of the bidders dropped the BCE takeover; perhaps owning a stupid, overpriced, underperforming techocracy is not profitable; thankfully, the market seems to be able to sniff out these issues.

28/6/07 9:50 AM  
Stevo:

I hear what Andrew is saying.

But given Bell's lousy service record, I couldn't help but be delighted when I heard that the infinitely superior Telus had bid to takeover the company. Shame that it has since backed out.

Several years ago my landline was down for two weeks while I struggled to get a repair person to arrive during the specified time. I was in university at the time and had to skip class so that I could sit at home for 6 frikkin hours waiting for the repair guy to arrive. First time, he didn't show. Called up the next day, was told it would take several days to get someone else out and, of course, I was given another 6-hour window during which I once again had to skip class.

Repair guy shows up several days later as planned, spends about 10 minutes inspecting the indoor phone wiring, insinuates that it was MY fault that my phone wouldn't work (it wasn't), leaves, and says he will return in 15 minutes. He never returned, and my phone still didn't work.

I called to complain - Bell said there was nothing it could do because its repair people are private contractors, not Bell employees. They dispatched another repair person but out of consideration for the fact that I was a student in 4th-year university and couldn't easily miss class, they made and exception for me and gave me a 4-hour window - 2pm-6pm. I got home on the specified date at 1:30 to be greeted by a note on the door to my place - "12:15pm. Came by to repair phone, premises empty", or something or other.

At this point I was almost going postal. For almost two weeks I had had to use payphones and, later on, my landlord was kind enough to give me a key to management office to use their office phone after hours (my cellphone was pay-as-you-go at the time and had an out-of-town number, therefore not practical to use often). I called up Bell and demanded to speak with a supervisor and explained my ordeal. She dispatched someone the next day. This final repair guy was fantastic - in the span of half an hour he determined the problem to involve the outdoor wiring. He climbed a nearby telephone pole, and within a half-hour I finally had a dial-tone after two weeks without. I told him about the guy before him who said he'd be back in 15 minutes and never returned, and he wasn't surprised.

The most Bell did for me was reduce my bill the following month to account for the two weeks without service.

Suffice it to say that I hate Bell with a passion. I have had a Telus cellphone for two years and the service has been excellent, not to mention that I pay far less per month than I did with my previous Rogers plan. I no longer have a landline and have shunned Bell's sympatico internet service - I want to stay as far away from that company as possible.

So...a Telus takeover of Bell? Bring it on!

28/6/07 11:21 AM